Crisis can strike at any time – that’s we are always open. We offer immediate treatment in life-threatening situations 24/7/365. Your pet receives the best care possible, while our staff explains the situation clearly and calmly to let you make the best decisions for your pet and your family.
Care for your pet begins as soon as you walk through the door. When you arrive, our front desk staff will take the first step in treatment by beginning the triage process. They will listen closely to the symptoms you describe and note the appearance of the pet. If there is any question about the stability of your pet, a technician will be called to make a closer examination and bring your pet to the emergency room for immediate treatment with your permission.
If your pet is stable, your information will be taken at the front desk before you and your pet will be escorted to a private exam room. A technician will be called to take vital signs, including pulse, breathing rate and temperature, and perform an overall assessment of your pet’s condition.
Exam and Discussion
A doctor will conduct a complete physical exam of your pet in the exam room, or in the emergency room for more critical pets.
After the exam, your doctor will discuss your pet’s health status. If your pet was brought immediately into the ER, your doctor will explain how your pet is responding to initial treatment. The doctor will then discuss any medical findings and thoroughly explain the diagnosis or recommended diagnostic tests. Any questions you have will be fully explored and answered.
After discussing the assessment with you, your veterinarian will review recommended treatment options based on your pet’s specific needs and your family’s wishes. After deciding the plan, the front desk staff will go over a detailed estimate of all costs and financial obligations associated with treatment.
If your pet requires a stay at our hospital, you will be able to return home knowing that you can contact our medical team at any time for a progress report on the condition of your pet. Our staff will also be in touch with you as soon as there are any important changes in the status or plan for your pet. In addition, our automated online patient records system will email you copies of your pet’s medical records every morning and evening your pet is in the hospital. Your primary care veterinarian will also be kept up to date with your pet’s progress.
As soon as your pet is ready to go home, a doctor or technician will notify you. At discharge, a doctor will explain the care your pet has received. Next, a technician will go over home care information, including medications to be given at home, symptoms to watch for, rechecks and other recommendations. In addition to a paper copy of all medical records and discharge instructions, an electronic copy will be emailed to you. Your primary care veterinarian will also be notified of your pet’s discharge from the hospital and receive a copy of records.
If you have any questions after you return home, you are encouraged to call and ask. Our staff will be happy to answer any concerns you may have.