We pride ourselves on providing remarkable care for pets. But when we make a mistake, we are honest and we learn from it. Recently, a critical error in surgery occurred, making us look freshly at our pre-surgical precautions.
We have revamped our checklists and retrained our teams on the use of pre-surgical safety lists so this mistake never happens again. Called “Abbey’s Rules,” the checklists are named for Abbey to remind us that each of our patients is a cherished pet, and each of our patients teaches us important lessons.
We deeply regret our error.