General Questions

Most of our hospitals are open after-hours and many are open 24 hours.
Our care is individualized for each pet’s specific needs. We will fully inform you of all cost options when we examine your pet and consult with you.

Payment is generally due at the time of services. We have several payment options including cash, check and credit cards. We also offer CareCredit, which is a credit card that can be used for veterinary expenses.

We accept Trupanion insurance. If you have another type of pet insurance, you will have to pay up front and then we will provide you with all the documentation needed to get reimbursed from your insurance company.
BluePearl does not offer preventative pet care. As an emergency and specialty pet hospital, we work directly with your pet's primary veterinarian as an extended member of your pet’s overall medical team.

Start by contacting your local BluePearl hospital. You can get contact information by clicking "Find a Hospital" at the top of the page to locate the hospital closest to you. If you need further assistance, call Client Relations at (813) 327-6202.

Your Emergency Visit

No appointment is necessary for emergency treatment. But if possible, call our hospital to let us know you’re coming.
Bring your pet's medical records and current medication(s). Your pet's primary veterinarian will share records with us, but if you have anything else that might be helpful, please bring it with you.
Once your pet is in our care, the BluePearl medical team will continue to communicate regularly with your veterinarian to ensure they are kept informed of your pet’s progress.

Your Specialty Visit

Our specialists work by referral. If you reach out to make an appointment with one of our specialists directly, we will contact your pet's primary veterinarian to ensure we are working together to develop the best treatment plan for your pet.
Similar to people, pets may also require specialty medical care. For complex conditions, serious illnesses or life-threatening injuries, the best care for your pet may include specialized treatment from a veterinarian who is board certified in a specific area of medicine or surgery. Family veterinarians may recommend a visit to BluePearl if your pet is in need of additional medical tests, procedures or treatments that their hospital does not offer.
Typically, we will have already been in contact with your pet's primary veterinarian, who will send us your pet’s medical records and X-rays. If you have additional medical information that will help us treat your pet, please bring it with you. Please arrive 15-20 minutes before your appointment to fill out any initial paperwork.
Our medical team will review the information provided by you and your pet's primary veterinarian and conduct an initial assessment of your pet’s health. We will work with you to come up with a treatment plan – including cost estimates – before proceeding with any additional tests or procedures.
Yes, we communicate closely with your pet's primary care veterinarian through every step of our specialty care process. We consider ourselves partners with your primary care veterinarian and with you. Together, we provide your pet with remarkable care.